Effective date: August 2025
We understand that your privacy is important. At Aurient Travel, we’re committed to protecting your personal information and being open and transparent about how we manage it. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us online, over the phone, or in person.
1. Who We Are
Our website address is: http://aurient.com.au
Aurient Travel is committed to providing exceptional travel experiences while protecting your privacy and personal information in accordance with Australian privacy laws.
2. Our Commitment to Privacy
We collect and handle your personal information only when necessary to deliver travel services or conduct essential business operations. We do not use or share your personal information for unrelated purposes without your consent.
Where practical, you may interact with us anonymously or using a pseudonym. However, in many situations we need your information to fulfil bookings, assist with travel arrangements, or comply with legal obligations.
3. What Laws Apply
Aurient Travel complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and store personal information.
“Personal information” means any information or opinion that identifies you, or could reasonably identify you, whether true or not.
4. How We Collect Your Information
We collect personal information directly from you in many ways, including when you:
- Make an enquiry or request a quote
- Subscribe to our newsletter
- Make a booking or reservation
- Contact us via phone (0493 058 202), email (info@aurient.com.au), or our website
- Visit us at our Melbourne, Victoria office
- Message us on Facebook
- Leave comments on our website
- Create an account or log into our website
- Enter a competition or provide feedback
- Upload images or media to our website
We may also collect information about you from third parties, such as family or friends making a booking on your behalf. In these cases, we assume you’ve given consent for that information to be shared.
If you provide personal information about someone else, please make them aware of this Policy.
5. What Information We Collect
We may collect the following types of personal information:
- Name, date of birth, and contact details
- Passport and identification details
- Travel preferences, dietary or medical needs
- Payment information (e.g., credit card details)
- Frequent flyer numbers and insurance details
- Photos, testimonials, or feedback
- Employment-related details (if applying for work)
- IP address and browser user agent string
- Website usage data and interactions
We may also collect sensitive information, such as health details, only with your express consent and when necessary to organize travel arrangements or travel insurance.
6. Why We Collect Your Information
We use your information to:
- Provide travel products and services
- Organize flights, accommodation, insurance, and local transport
- Answer enquiries and resolve complaints
- Improve our services and conduct internal training
- Comply with legal and regulatory requirements
- Conduct marketing (only if you’ve consented)
- Prevent spam and ensure website security
- Facilitate user accounts and login functionality
Without your information, we may not be able to provide you with the services you’ve requested.
7. Who We Share Your Information With
We only share your personal information when necessary to perform our services or when required by law. This may include:
- Airlines, hotels, and other travel suppliers
- Our business partners and service providers
- Travel insurance providers
- IT service providers and website hosting companies
- Government authorities such as immigration and customs
- Legal or professional advisers (e.g., lawyers, auditors)
- Destination Management Companies (DMCs) and local tour operators
Destination Management Companies (DMCs): We partner with DMCs to deliver tours on the ground. Your relevant personal information (e.g., dietary needs, passport data) may be shared with these trusted partners solely to facilitate your booking. All DMCs are contractually required to safeguard your data.
We take reasonable steps to ensure that all third parties, including overseas partners, comply with privacy obligations and only use your data for the intended purpose.
8. Cross-Border Data Transfers
Some of your personal information may be disclosed to overseas recipients in countries where we arrange travel services or work with partners. These disclosures help us coordinate your travel arrangements.
We ensure that these recipients have privacy safeguards in place and contractually commit to handling your personal information in accordance with the Australian Privacy Principles.
9. Website Data Collection
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies to enhance your website experience:
- Comment cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
- Login cookies: When you log in, we set cookies to save your login information and display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login persists for two weeks.
- Editing cookies: If you edit or publish content, we save a cookie indicating the post ID. It expires after 1 day.
- Analytics cookies: We may use tools like Google Analytics to understand website usage.
You can control cookie preferences via your browser settings.
Embedded Content
Articles on our site may include embedded content (e.g., videos, images, articles) from other websites. These websites may collect data about you, use cookies, and monitor your interactions with embedded content.
10. Direct Marketing
With your consent, we may contact you about promotions, new tours, or updates. You can opt-out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at info@aurient.com.au
- Calling us on 0493 058 202
We do not sell your data to third parties for marketing purposes.
11. Data Storage and Security
Your information is stored securely using industry-standard security measures including firewalls, access controls, encryption, and staff training. Only authorized personnel can access your data.
We retain your information only as long as needed for our business or legal obligations. When no longer required, we securely destroy or de-identify it.
12. Data Retention
- Comments and metadata are retained indefinitely to facilitate automatic approval of follow-up comments
- User profile information is stored for registered users and can be edited by users at any time
- Travel booking data is retained in accordance with legal and business requirements
- Website analytics data is retained according to our analytics service providers’ policies
13. Your Rights Over Your Data
You have the right to:
- Request access to the personal information we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your personal data (subject to legal obligations)
- Export your personal data
- Opt-out of marketing communications
For users with accounts or those who have left comments, you can request an exported file of your personal data or request erasure of data we hold about you (excluding data we must keep for administrative, legal, or security purposes).
14. Password Reset
If you request a password reset, your IP address will be included in the reset email for security purposes.
15. Spam Detection
Visitor comments may be checked through automated spam detection services to maintain website security and user experience.
16. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing them with your information.
17. Complaints and Contact Details
If you have concerns about how your personal information has been handled, please contact us:
- Email: info@aurient.com.au
- Phone: 0493 058 202 (Mon-Fri, 8am-5pm)
- Post: PO Box 87, Carnegie, Victoria 3163
- Facebook: Message us on our Facebook page
We aim to respond within 30 days. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.
18. Policy Updates
We regularly review this policy to ensure it reflects current practices and legal obligations. Any changes will be posted on this page with an updated effective date.
Thank you for trusting Aurient Travel with your travel experience.
Last updated: August 2025